"I was able to log on at Advanced Level, but it doesn't know who I am"
If after you log on at the Advanced Level you are greeted as 'Welcome, Individual User' rather than by your name, this means that the Advanced Level user authentication process has failed and you'll not have access to web applications that require individual authentication (Patient Registration, Roster, SELECT Workbench, CRA Workbench, etc.). This is a rare occurrence which usually means an internet connection is temporarily down, in which case there should be a message on the Welcome Member page to advise you about the situation. You will essentially have Standard Level access privileges until the systems issue is corrected.
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